Customer Support Engineer

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Vcluster Labs is a remote-first infrastructure startup behind vCluster, an open-source Kubernetes virtualization technology. This role troubleshoots complex Kubernetes and vCluster issues with customers through Slack and ticketing, works closely with engineering, documents common solutions, and supports customers across time zones. Required skills include 2-3 years of production Kubernetes experience, Linux/Unix administration, Kubernetes fundamentals, strong written communication, independent issue ownership, and fast learning ability. Nice-to-have skills include virtual cluster or multi-tenancy experience, AWS/GCP/Azure knowledge, Bash or Python scripting, Kubernetes certifications, Helm, Terraform, and Kustomize.