Global Support Services Engineer

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TRT Solutions is hiring a full-time remote Global Support Services Engineer. The role covers global IT infrastructure support across server, storage, networking, firmware, and operating systems for enterprise-grade hardware and managed services customers. Core responsibilities include resolving incidents, handling change requests, coordinating field engineers, performing remote system administration, producing root cause analyses, and supporting complex escalations. Candidates need 5 to 10+ years of IT systems hardware and software support experience, two enterprise vendor certifications, UNIX experience, and networking skills at roughly CCNP level or above.